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Shipping & Returns

We offer you the option to return or exchange items purchased within 7 days of receipt of your order. In case of returns, we will credit the amount you paid for the products as a Credit voucher or exchange the same if you have made online payment. If you choose to exchange the item for reason of damage , wrong product received or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.

 

Please note in case you have received a damaged item, a defective piece or the wrong product. You will need to get in touch with us within 24 hours of receiving the parcel by emailing us on admin@shineon.in along with pictures . Incase you miss this timeline we will not be able to provide you a replacement. We will get in touch with you in 48 working hours and arrange a replacement on priority and pick up the products from you.

 

STEPS TO EXCHANGE OR RETURN

1. Send us an email at admin@shineon.in or call/whatsapp at  +919999411468 within 24 hours of recieveing the order (Monday to Friday, 10am - 8pm)
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2. We will arrange a reverse pickup facility, if available on your pincode and inform you within 48 hours of your email.

(In most of the cases we provide you Reverse Pickup facility, if the same is not possible due to some problem then customer has to courier the product on provided address)

3. PLEASE DROP US AN EMAIL WHEN YOU ARE SENDING THE PACKAGE BACK TO US, WITH YOUR ORDER NUMBER IN THE SUBJECT LINE AND TRACKING DETAILS IN THE BODY OF THE EMAIL .